Your Family's Privacy & Security

We understand the trust you're placing in us when you share information about your child. Here's how we protect it.

How We Protect Your Data

Bank-Level Encryption

All data is encrypted both when it's sent to our servers (in transit) and when it's stored (at rest). We use the same encryption standards as major financial institutions to protect your family's information.

Secure Payments

We never see or store your credit card information. All payments are processed securely through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide.

Strict Access Controls

Only your assigned therapist can access your child's information. Therapists cannot see other therapists' clients, and families cannot see other families' data.

Common Questions from Parents

What We Do to Keep Your Data Safe

Encrypted connections

Every page on ViaThera uses HTTPS encryption (look for the lock icon in your browser)

Encrypted storage

All data in our database is encrypted using military-grade AES-256 encryption

Secure passwords

Passwords are hashed (never stored in plain text) and we require strong passwords

Automatic logout

Sessions automatically expire after 30 minutes of inactivity to protect your account

Regular backups

Daily automated backups ensure your data is never lost

Secure infrastructure

Data stored on enterprise-grade cloud servers with 24/7 monitoring

Limited access

Only authorized ViaThera staff can access systems, and all access is logged

Regular updates

We continuously update our security measures to address new threats

Secure payments

Credit card processing through Stripe (never stored on our servers)

Verified therapists

All therapists undergo background checks and license verification

You're in Control

Access: View all your information in your account dashboard
Update: Correct any inaccurate information at any time
Delete: Request full account deletion
Download: Export your data (contact us)
Opt-out: Unsubscribe from marketing emails
Questions: Contact us anytime about your data

Colorado Privacy Rights

As a Colorado-based company, we comply with the Colorado Privacy Act. Colorado residents have additional rights including:

Right to opt out of targeted advertising (we don't do this)
Right to opt out of sale of personal data (we don't sell data)
Right to access and correct data
Right to delete data
Right to data portability