Question 1

How does ViaThera work for families?

Accepted Answer

Browse our marketplace of licensed pediatric therapists, view profiles and availability, and book online. Most families start with a free 15-minute phone consultation or jump straight to a Comprehensive Evaluation. Your therapist manages scheduling, documentation, progress tracking, and superbills all through the platform.

Question 2

What is the free phone consultation?

Accepted Answer

A no-cost, 15-minute phone call with a licensed therapist to discuss your child's needs, ask questions, and decide whether an evaluation is the right next step. There's no obligation and no Care Coordination Fee.

Question 3

How quickly can my child start therapy?

Accepted Answer

Most families book their first appointment within 1–2 weeks. Browse available therapists, check their calendar, and book a time that works — no long waitlists.

Question 4

What types of therapy are available?

Accepted Answer

Occupational Therapy (OT), Physical Therapy (PT), and Speech-Language Pathology (SLP) for children and young adults ages 0–21. Therapists offer in-home, in-community, and telehealth sessions.

Question 5

How much do sessions cost?

Accepted Answer

Free 15-minute phone consultation. For every billable session — evaluations, treatment sessions, and parent consult sessions — you pay your therapist's clinical rate (which they set) plus one flat $11.99 Care Coordination Fee, the same $11.99 no matter the length, type, or discipline for private-pay sessions. Standard card processing (2.9% + $0.30) is a separate line at checkout. Insurance and Medicaid billing are Coming Soon, not available yet. You'll see the exact total before you confirm.

Question 6

Why is there a Care Coordination Fee?

Accepted Answer

Therapists keep 100% of their clinical rate — ViaThera never takes a cut. The flat $11.99 Care Coordination Fee covers secure payment processing, therapist matching and scheduling technology, documentation tools, platform support, and our global mission programs. Card processing (2.9% + $0.30) is passed through as its own checkout line. There are no other fees — no monthly subscription, no surprises.

Question 7

What payment methods do you accept?

Accepted Answer

Credit and debit cards, HSA/FSA cards, ACH bank transfers, Apple Pay, and Google Pay. All payments are processed securely through Stripe® — ViaThera never stores your payment information.

Question 8

Can I use my HSA or FSA card?

Accepted Answer

Yes. Pediatric OT, PT, and SLP are typically eligible HSA/FSA expenses. Use your HSA/FSA card at checkout like any other payment method. After every session, ViaThera auto-generates an itemized superbill suitable for IRS substantiation if your plan administrator requests one. Final eligibility depends on your specific plan.

Question 9

When am I charged?

Accepted Answer

We authorize your card when you book to hold the appointment time, then capture the charge once your therapist confirms the session. If a session is cancelled before confirmation, the hold is released — you are not charged.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations 24 or more hours in advance are free. Cancellations 1–24 hours before the session are charged 50% of the total session cost. No-shows or cancellations less than 1 hour before are charged 100% of the total session cost.

Question 11

Does ViaThera accept insurance?

Accepted Answer

Insurance and Medicaid billing are Coming Soon and are not available yet. Tell us your insurance plan to join the interest list. Private pay and out-of-network superbills remain available; reimbursement depends on your plan.

Question 12

What is a superbill?

Accepted Answer

A superbill is an itemized medical receipt with CPT codes, ICD-10 diagnosis codes, your therapist's NPI, and everything your insurance company needs to consider out-of-network reimbursement. ViaThera generates one automatically after every session.

Question 13

How much can I expect insurance to reimburse?

Accepted Answer

It depends entirely on your specific plan. Many PPO plans reimburse 40–80% of out-of-network pediatric therapy after your out-of-network deductible is met. Call your insurance company and ask about your out-of-network benefits for occupational, physical, or speech therapy.

Question 14

Can my therapist bill my insurance directly?

Accepted Answer

Insurance and Medicaid billing are Coming Soon and are not available yet. Tell us your insurance plan to join the interest list. Private pay and out-of-network superbills remain available; reimbursement depends on your plan.

Question 15

Where do sessions take place?

Accepted Answer

Question 16

Is telehealth as effective as in-person therapy?

Accepted Answer

Yes — research shows telehealth can be just as effective as in-person therapy for many goals, especially speech-language therapy, handwriting/fine motor skills, and many OT and PT goals. It works best with active parent involvement, a quiet space, and a reliable internet connection. Your therapist will help you decide what mix of telehealth and in-person works best for your child.

Question 17

Can I choose between in-home, in-community, and telehealth?

Accepted Answer

Yes. Each therapist lists which session types they offer. Many offer multiple options. You choose what works best for your family at booking.

Question 18

How do I reschedule or cancel a session?

Accepted Answer

Reschedule or cancel from your parent portal. Cancellations more than 24 hours in advance are free; less than 24 hours is charged 50%; less than 2 hours or no-shows are charged in full.

Question 19

How do telehealth sessions work?

Accepted Answer

ViaThera uses secure, HIPAA-compliant Google Meet sessions. When it's time for your session, click "Join Session" in your parent portal — no downloads needed.

Question 20

What can I see in the parent portal?

Accepted Answer

Your parent portal shows your child's therapy goals, progress updates, session history, upcoming appointments, session notes, and home exercise programs assigned by your therapist.

Question 21

Can I message my therapist between sessions?

Accepted Answer

Yes. ViaThera includes secure, HIPAA-compliant in-platform messaging. All therapist-family communication stays in the platform to maintain a complete clinical record.

Question 22

Is my information secure?

Accepted Answer

Absolutely. ViaThera is fully HIPAA compliant. All communications, documents, and health information are protected with enterprise-grade encryption (AES-256 at rest, TLS in transit) and strict access controls.

FAQ for Families

Getting Started

Pricing & Payment

Insurance

Sessions & Scheduling

Parent Portal & Communication

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