Question 1

What is ViaThera?

Accepted Answer

ViaThera is a HIPAA-compliant platform that connects families with licensed pediatric therapists — Occupational Therapists (OT), Physical Therapists (PT), and Speech-Language Pathologists (SLP). Families can find, book, and manage therapy sessions in one place. We serve children and young adults ages 0–21.

Question 2

Who is ViaThera for?

Accepted Answer

Two groups: families looking for pediatric therapy for their children (in-home, in-community, or telehealth), and licensed therapists who want a modern practice management platform plus access to families through our marketplace.

Question 3

Where is ViaThera available?

Accepted Answer

ViaThera operates exclusively in Colorado today. In-home and in-community sessions are available in select regions; telehealth is available statewide. We're expanding — check the marketplace to see available therapists in your area.

Question 4

How much do sessions cost?

Accepted Answer

Free 15-minute phone consultation. For every billable session you pay your therapist's clinical rate (which they set) plus one flat $11.99 Care Coordination Fee — the same amount regardless of session length or type for private-pay sessions. Standard card processing (2.9% + $0.30) is shown as its own line at checkout. Insurance and Medicaid billing are Coming Soon, not available yet. No monthly subscriptions, no hidden charges.

Question 5

Does ViaThera accept insurance?

Accepted Answer

Insurance and Medicaid billing are Coming Soon and are not available yet. Tell us your insurance plan to join the interest list. Private pay and out-of-network superbills remain available; reimbursement depends on your plan.

Question 6

Is my data secure?

Accepted Answer

Yes. ViaThera is fully HIPAA compliant. All messaging, video sessions, documents, and health information are protected with enterprise-grade encryption (AES-256 at rest, TLS in transit) and strict access controls.

Question 7

How do I get started?

Accepted Answer

Families can sign up, browse the therapist marketplace, and book a session in minutes — start with a free 15-minute phone consultation or schedule a Comprehensive Evaluation. Therapists can apply through the "For Therapists" page.

Frequently Asked Questions

General Questions

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